Dr. Cullen explains, "If your ultimate goal is to build better connections with people of varying viewpoints, then this book will offer you effective strategies to be successful...when it comes to doing the right thing, good intentions are not enough. Building a set of skills by which to communicate will have a powerful effect on every relationship in your life" (Cullen, 2008). By following the skills and core concepts in this book, many may find they are helpful in dialogues around issues of diversity and other conversations. Individuals may not feel comfortable, but are required to participate in a discussion--whether with students, faculty, administrators or parents.